How To Use esim Dito Philippines : A comprehensive Guide

Many people feel confused when using a DITO eSIM for the first time. They might not know if their phone works with eSIM, have problems scanning the QR code, or worry about losing their signal.

But don’t worry! To use a DITO eSIM, check if your phone supports eSIM, get the eSIM from the DITO app or website, and scan the QR code to activate it. Our guide will make everything simple and easy to follow. This method is quick, and you don’t need a physical SIM card anymore.

What is Esim Dito

A DITO eSIM is a digital version of a SIM card that is built directly into your phone. Unlike a regular SIM card, you don’t need to insert anything into your phone. With a DITO eSIM, you can activate your mobile plan by scanning a QR code provided by DITO. This makes it easier to connect to the DITO network without using a physical SIM card. It works only on phones that support eSIM

Benefits of Using DITO eSIM

These benefits make it simple, fast, and better for the environment

No Need for a Physical SIM: You don’t need a plastic SIM card.
Easy Setup: Scan a QR code to activate.
Use Two Numbers on One Phone: Have two phone numbers on one device.
Switch Networks Easily: Change networks without swapping SIM cards.
Eco-Friendly: No plastic SIM cards mean less waste.
Saves Time: No need to wait for a SIM card delivery.

Requirements to Use DITO eSIM

These things are required to activate and use DITO eSIM on your phone.

Compatible Phone: Your phone must support eSIM. Check in your phone’s settings if eSIM is listed.
DITO App: You need to download and install the DITO app from Google Play or Apple App Store.
Internet Connection: You need Wi-Fi or mobile data to activate the eSIM.
QR Code: Get the eSIM QR code from DITO’s app or website.
Valid ID: You may need an ID for SIM registration as required by Philippine law.

How to Use eSIM Dito in the Philippines

These simple steps help you activate and use your DITO eSIM without any problems

1. Check Device Compatibility

Open your phone’s Settings.
Tap Mobile Data or Cellular.
Look for an option called Add eSIM.
If you see it, your phone supports eSIM.
Popular phones that support eSIM include iPhone XS, XR, iPhone 11 or newer, and some Samsung and Google Pixel phones.

2. Download the DITO App

Open the Google Play Store (for Android) or Apple App Store (for iPhones).
Type DITO app in the search bar.
Tap Download or Install.
Wait for the app to finish installing on your phone.

3. Log in to Your DITO Account

Open the DITO app on your phone.
If you have a DITO account, log in with your mobile number and password.
If you do not have an account, tap Create Account.
Enter your phone number and other details to make a new account.

4. Request eSIM Activation

Open the DITO app and log in to your account.
Look for an option to Request eSIM.
Follow the instructions to get your eSIM.
You will be given a QR code for activation.
Save or take a screenshot of the QR code.

5. Scan the QR Code

Open your phone’s Settings.
Tap Mobile Data or Cellular.
Select Add eSIM.
Use your phone’s camera to scan the QR code from the DITO app.
Make sure the QR code is clear and in good lighting.
If it doesn’t scan, restart your phone and try again.

6. Activate eSIM on Your Phone

After scanning the QR code, follow the instructions that appear on your screen.
For iPhones, tap Add Cellular Plan and wait for activation.
For Android phones, follow the instructions that appear after scanning.
Wait for the eSIM to activate. This may take a few minutes.

7. Test the eSIM

Make a call to any number to check if it works.
Send a text message to ensure SMS works.
Use mobile data to check if the internet is working.
If there is an issue, restart your phone and try again.

Troubleshooting Common Problems with DITO eSIM

These troubleshooting tips solve most DITO eSIM problems. If the issue continues, it’s best to contact DITO support for help.

1. QR Code Not Scanning

Problem: Your phone can’t read the QR code.
Solution:
1. Make sure the QR code is clear and not blurry.
2. Check if your phone’s camera is clean.
3. Try scanning in a place with good lighting.
4. Restart your phone and try again.
5. If it still doesn’t work, contact DITO support for a new QR code.

2. eSIM Not Working After Activation

Problem: Your eSIM is active but calls, texts, or data don’t work.
Solution:
1. Restart your phone to refresh the connection.
2. Check if Mobile Data is turned on in Settings.
3. Ensure Airplane Mode is off.
4. Go to Settings > Mobile Data and check if DITO is selected as the network.
5. If the problem continues, contact DITO customer support.

3. Phone Doesn’t Support eSIM

Problem: Your phone doesn’t have an option to add an eSIM.
Solution:
1. Check if your phone supports eSIM. Phones like iPhone XS, XR, iPhone 11 or newer, and Samsung Galaxy S20 or newer support eSIM.
2. Go to Settings > Mobile Data and check if “Add eSIM” is available.
3. If your phone does not support eSIM, you may need to use a physical SIM.

4. No Internet Connection After eSIM Activation

Problem: Calls and SMS work, but the internet does not.
Solution:
1. Check if Mobile Data is on.
2. Go to Settings > Mobile Data and make sure DITO is the active network.
3. Restart your phone.
4. Check if you have enough load or data balance in your DITO account.
5. If the issue continues, contact DITO support for help.

5. Can’t Receive Calls or Texts

Problem: You cannot receive calls or SMS messages.
Solution:
1. Restart your phone.
2. Go to Settings > Mobile Data and make sure DITO is selected as the default SIM for calls and texts.
3. Check if you have enough load or data balance.
4. Check if your phone has good signal coverage.
5. If nothing works, contact DITO support for help.

6. Activation Taking Too Long

Problem: Activation of the eSIM is taking too long.
Solution:
1. Wait for 10-15 minutes after scanning the QR code.
2. Restart your phone to refresh the activation process.
3. If activation takes more than an hour, contact DITO customer support.

7. eSIM Disappeared After Phone Reset

Problem: Your eSIM is missing after a phone reset or update.
Solution:
1. Re-scan the QR code to reactivate the eSIM.
2. If you no longer have the QR code, log in to the DITO app to request a new one.
3. If you can’t find the QR code, contact DITO support.

8. Airplane Mode Issues

Problem: eSIM does not work after turning off Airplane Mode.
Solution:
1. Turn Airplane Mode off and wait 30 seconds.
2. Restart your phone.
3. Check if Mobile Data is on.
4. If it still doesn’t work, check Settings > Mobile Data and select DITO as the active network.

9. Issues With DITO App

Problem: The DITO app is not working properly.
Solution:
1. Make sure you have a stable Wi-Fi or mobile data connection.
2. Update the DITO app to the latest version.
3. Restart your phone.
4. If the app continues to have issues, uninstall and reinstall it.

10. SIM Registration Issue

Problem: Unable to complete the DITO SIM registration.
Solution:
- Make sure you have a valid ID ready for registration.
- Ensure that the photo of the ID is clear and readable.
- Check your internet connection during the registration process.
- If there are still issues, contact DITO support for help.

Dito sSim Vs Dito Physical Sim

Feature	DITO eSIM	DITO Physical SIM
Type	Digital SIM (No physical card)	Physical SIM card (Plastic chip)
Activation	Uses a QR code for activation	Insert the SIM into phone slot
Device Support	Works on phones that support eSIM	Works on most mobile phones
Setup Time	Quick and easy (No waiting for delivery)	Requires inserting the SIM into the phone
SIM Card Slot Needed	No slot needed	Requires a SIM card slot
Switching Devices	Re-scan QR code for new phone	Remove SIM and place it in new phone
Multiple Numbers	Supports multiple numbers on one phone	Limited to one number per SIM
Replacement Process	Re-scan QR code (No physical replacement)	Need to request a new SIM from DITO
Portability	Can switch to a new phone easily	Needs to physically remove and reinsert SIM
Environmental Impact	Eco-friendly (No plastic waste)	Uses plastic, contributes to waste
Physical Damage Risk	No physical damage possible	Can break, bend, or be lost
Cost	May have a small activation fee	Usually free or included with plan
Data Usage	Same as physical SIM (No difference)	Same as eSIM (No difference)
Network Features	Full DITO network access	Full DITO network access
Loss or Theft	Re-scan QR code on new device	Need to request a new physical SIM
Usage While Traveling	Can use eSIM profiles for other networks	Need to swap physical SIMs
Availability	Requires eSIM-compatible phone	Works on most phones with a SIM slot

Pro Tips for a Smooth DITO eSIM Activation

Check Your Phone

Make sure your phone supports eSIM.
Phones like iPhone XR, iPhone 11, and Samsung S20 support eSIM.

Update Your Phone

Update your phone’s software to the latest version.
This helps avoid problems during activation.

Use Strong Internet

Connect to a strong Wi-Fi network.
Avoid public Wi-Fi to keep your details safe.

Download the DITO App

Install the DITO app from the Google Play Store or Apple App Store.
This app helps you activate your eSIM.

Get the QR Code Ready

Save or screenshot the eSIM QR code.
This code is needed to activate your eSIM.

Scan the QR Code Properly

Go to Settings > Mobile Data > Add eSIM.
Use your phone camera to scan the QR code.
Make sure the QR code is clear and the lighting is good.

Restart Your Phone

After activation, restart your phone.
This helps the phone recognize the eSIM.

Don’t Rush

Follow the steps slowly and carefully.
Rushing can cause mistakes like scanning the QR code incorrectly.

Contact Support if Needed

If you have any problems, contact DITO support.
They can help with QR code errors, activation issues, and phone setup.

Don’t Share Your QR Code

Keep your eSIM QR code private.
Don’t share it with anyone to avoid security issues.

Follow these tips to make sure your DITO eSIM works smoothly.

Final Thoughts

DITO eSIM makes it easy to use mobile services without a physical SIM card. It works on new phones that support eSIM. Users can switch phones without moving a SIM card. The registration process is the same as a physical SIM. You can register, activate, and load your eSIM using the DITO app. This makes it simple and fast to get started. DITO eSIM also reduces plastic waste, making it a smart and eco-friendly choice.

Frequently Asked Question

1. How to Check DITO eSIM Compatible Phones

To check if your phone is compatible with DITO eSIM, go to your phone’s Settings and tap on Mobile Data or Cellular. Look for an option called Add eSIM. If you see this option, your phone supports eSIM. Popular phones that support eSIM include iPhone XR, iPhone 11, iPhone 12, iPhone 13, and later models, as well as some Samsung and Google Pixel phones. If you don’t see the Add eSIM option, your phone may not support eSIM.

2. How to Convert DITO SIM to DITO eSIM

To convert your physical DITO SIM to an eSIM, you need to use the DITO app. Open the app and log in to your DITO account. Look for an option to Switch to eSIM. Follow the instructions provided in the app. Once the request is complete, you will receive a QR code. Use this QR code to activate your eSIM on your phone. If you can’t find the option, you may need to contact DITO customer support for help.

3. Where to Buy DITO eSIM

You can buy a DITO eSIM online through the DITO app. Log in to your account, go to the eSIM section, and follow the steps to purchase it. After payment, you will receive a QR code to activate the eSIM. You can also visit DITO stores or authorized retailers to purchase an eSIM.

4. How to Get DITO eSIM

To get a DITO eSIM, first, make sure your phone supports eSIM. Next, download the DITO app from the Google Play Store or Apple App Store. Log in to your DITO account and request an eSIM. You will receive a QR code for eSIM activation. Follow the on-screen instructions to complete the process. If you need help, you can contact DITO customer support.

5. How to Activate DITO eSIM

To activate your DITO eSIM, go to your phone’s Settings. Tap on Mobile Data or Cellular, then tap Add eSIM. Use your phone’s camera to scan the QR code you received from DITO. Follow the instructions displayed on your phone. Once the eSIM is activated, it will show up as a new mobile plan on your phone. If it doesn’t work, restart your phone and try again.

6. How to Apply for DITO eSIM

To apply for a DITO eSIM, download and log in to the DITO app. Go to the eSIM request section in the app. Follow the instructions to request an eSIM. Once your request is approved, you will receive a QR code. This code will be used to activate the eSIM on your phone. If you have any problems, you can contact DITO support.

7. How to Register DITO eSIM

To register a DITO eSIM, open the DITO app on your phone. Tap on the SIM Registration option. You will be asked to upload a photo of a Valid ID and enter your personal details, such as your name, birthday, and address. After submitting the information, wait for confirmation. Registration is required as part of the Philippine SIM Registration Act.

8. How to Load DITO eSIM

You can load your DITO eSIM using the DITO app. Open the app, tap Load, and select the amount you want to load. You can pay using GCash, debit card, or other payment methods. You can also buy load from retail stores like 7-Eleven and other authorized DITO retailers.

9. How to Register eSIM for DITO

To register your eSIM for DITO, you need to follow the registration process outlined in the DITO app. Log in and select the SIM Registration option. You will be asked to upload a clear photo of a Valid ID and provide your personal details, such as name, birthday, and address. Once you submit this information, your eSIM will be registered according to Philippine SIM Registration requirements.

10. Is There an eSIM for DITO?

Yes, DITO offers an eSIM. The eSIM can be activated on phones that support eSIM technology, like iPhone XR, iPhone 11, iPhone 12, and newer models, as well as select Samsung and Google Pixel devices. You can get a DITO eSIM from the DITO app or at a DITO store. Once you receive the QR code, you can activate it on your phone through the Settings > Mobile Data > Add eSIM option.

11. What phones support DITO eSIM?

Phones that support DITO eSIM include iPhone XR, iPhone 11, iPhone 12, iPhone 13, and Samsung Galaxy S20, S21, and newer models. Some Google Pixel and Huawei phones also support eSIM.

12. Can I transfer my DITO eSIM to another phone?

Yes, you can transfer your eSIM to a new phone. Simply delete the eSIM from the old phone and re-scan the QR code on the new phone. If you lose the QR code, request a new one from the DITO app.

13. Can I use both a DITO eSIM and a physical SIM on one phone?

Yes, many phones allow you to use both a DITO eSIM and a physical SIM at the same time. This allows you to have two phone numbers on one device.

14. How do I check my balance on a DITO eSIM?

Check your balance using the DITO app. Log in, and your balance will be displayed on the home screen.

15. Can I use DITO eSIM on an Android phone?

Yes, DITO eSIM works on select Samsung Galaxy, Google Pixel, and Huawei phones that support eSIM. Phones like Samsung Galaxy S20, S21, and S22 support eSIM.

16. Can I reactivate a DITO eSIM on a new phone?

Yes, you can reactivate your DITO eSIM on a new phone by re-scanning the QR code. If you no longer have the QR code, request a new one through the DITO app.

17. What happens if my DITO eSIM stops working?

If your eSIM stops working, restart your phone and check the Mobile Data settings. Ensure that the eSIM is still active. If the problem continues, contact DITO support for help.

18. Can I use DITO eSIM while abroad?

Yes, but check if international roaming is enabled on your eSIM. You may need to activate roaming in the DITO app before traveling.

19. Can I switch back from eSIM to a physical SIM?

Yes, you can switch back to a physical SIM. However, you will need to request a new SIM card from DITO customer support.

20. What do I do if my DITO eSIM activation fails?

If your eSIM activation fails, restart your phone and try scanning the QR code again. If it still doesn’t work, contact DITO support for assistance.

21. How long does it take to activate a DITO eSIM?

It usually takes a few minutes for the eSIM to activate after scanning the QR code. If it takes too long, restart your phone and check if the eSIM is listed under Mobile Data.

22. Can I register multiple DITO eSIMs under one name?

Yes, you can register multiple DITO eSIMs under one name as long as you follow the registration process for each eSIM.

23. What should I do if I lose my phone with a DITO eSIM?

If you lose your phone with a DITO eSIM, contact DITO support immediately. They can deactivate the eSIM to prevent unauthorized use.

24. How do I know if my DITO eSIM is active?

To check if your eSIM is active, see if you can make calls, send messages, or access the internet. You can also check its status in your phone’s Settings > Mobile Data section.

25. How do I reset my DITO eSIM?

To reset your DITO eSIM, delete it from your phone’s Mobile Data settings. You will need to re-scan the QR code to reactivate it.

26. Is DITO eSIM available for both prepaid and postpaid users?

Yes, DITO eSIM is available for both prepaid and postpaid users.

27. Can I use DITO eSIM on a tablet or smartwatch?

It depends on the device. If the tablet or smartwatch supports eSIM, you can activate a DITO eSIM on it. Check with DITO support to confirm compatibility.

28. Does DITO eSIM have an expiration date?

No, but if your eSIM remains unused for a long time, it may be deactivated as per DITO’s SIM card policies.

29. Do I need Wi-Fi to activate a DITO eSIM?

Yes, you need Wi-Fi or an internet connection to scan the QR code and activate the eSIM.

30. What do I do if my DITO eSIM QR code doesn’t work?

If your QR code doesn’t work, restart your phone and try again. Ensure the QR code is clear and not blurry. If it still doesn’t work, contact DITO support for a new QR code.

31. Can I use DITO eSIM on dual-SIM phones?

Yes, most dual-SIM phones support using a DITO eSIM and a physical SIM at the same time.

32. How do I update my eSIM details with DITO?

To update your eSIM details, log in to the DITO app and look for the Account Information section. Update your contact details or personal information as required.

33. What should I do if my eSIM disappears after a phone reset?

If your eSIM disappears after a reset, try re-scanning the original QR code. If the QR code is no longer available, request a new one using the DITO app or contact DITO support.

34. Can I request multiple QR codes for the same eSIM?

No, each QR code is unique and linked to a single activation. If you need a new QR code, request it through the DITO app.

35. How do I know if my phone supports eSIM?

Check your phone’s compatibility by going to Settings > Mobile Data > Add eSIM. If the option appears, your phone supports eSIM.

36.Can I deactivate my DITO eSIM without deleting it?

No, you must delete the eSIM from your phone to deactivate it. You can reactivate it later using the original QR code.

37. Can I register a DITO eSIM using a different name?

Yes, you can register the eSIM under a different name during the SIM registration process. You’ll need to provide valid identification to complete the registration.

38. How do I contact DITO support for eSIM help?

You can contact DITO support through the DITO app, by calling their hotline, or by visiting the DITO website.

39. What should I do if my eSIM registration is rejected?

If your eSIM registration is rejected, check if the ID you provided is clear and valid. Re-upload a better photo of your ID. If the issue persists, contact DITO support.

40. Can I port my number from another network to DITO eSIM?

Yes, you can port your existing number to a DITO eSIM by following the Mobile Number Portability (MNP) process through the DITO app.

41. Can I share my DITO eSIM QR code with someone else?

No, never share your eSIM QR code with anyone, as it can be used to activate your eSIM on someone else’s phone.

42. What should I do if my phone cannot scan the eSIM QR code?

Check that the QR code is clear and the camera lens is clean. If the problem persists, try restarting your phone or contact DITO support for a new QR code.

43. Can I transfer my DITO eSIM to another person?

No, eSIMs are linked to a specific user’s account and cannot be transferred to another person.